Inside Sales

SUMMARY: The Inside Salesperson is a pivotal role within Trussway and is vital to processing customer material orders taken by phone and fax. This position maintains records and enters data into a computer system to provide an accurate materials inventory, material order, shipping information, pricing data, and payables information.

COMPANY RESPONSIBILITIES:

• Safety – Observe and follow safety and security procedures designed to ensure the safety of our employees.

• High Performance – Consistently perform at a high level and with a sense of urgency.

• Integrity & Honesty – Demonstrate and enforce full compliance with rules, regulations, and standards in a candid, truthful, and ethical manner.

• Focus – Stays on task to achieve goals and objectives even during difficult and stressful situations.

• Teamwork – Cooperatively works with team members to solve problems, identify waste, and meet organizational goals.

POSITIONAL RESPONSIBILITIES:

• Enters material orders into order entry system/TOS

• Completes sales orders, including customer name, shipping address, quantity/type of materials, or retrieves purchase order number with designated materials

• Answers approximately 50 to 70 project-related telephone calls per day

• Creates extra work orders as required to resolve shipping and design issues

• Schedules customer orders for shipments and maintains Jobsite schedules

• Tracking orders and monitors the delivery process to provide inquiring customers with shipping status

• Assists in the resolution of shipping or scheduling errors

• Communicates design and performance issues to the proper individuals and departments

• Arranges COD orders if applicable

• Maintains applicable files, mail, orders, etc. in an organized and accurate manner

• Performs other job-related duties or special projects as assigned

COMPETENCIES, SKILLS, AND ABILITIES

To complete the job successfully, an individual must be able to perform each essential duty satisfactorily in a manufacturing facility exposed to the local weather conditions. Reasonable accommodations can be done to enable individuals with disabilities to perform the essential functions.

• Excellent customer service skills

• Attention to detail

• Information management; organizing and planning

• Knowledge of computers and relevant software applications, primarily Microsoft Office Products and Outlook

• Knowledge of wood species, treatments, dimensions, lengths, board footage, square footage, and linear footage

DIRECT REPORTS

• None